Wednesday, February 16, 2011

Customer Golf

One of my colleagues stationed in Japan invited a small group of Japanese customers for a friendly round of golf. The Japanese take their golf seriously. They have multi-tiered driving ranges. On the first tee as they were discussing low stakes bets, one of his guests went over to his bag and counted his clubs. Ouch.

Back in New Jersey we planned an outing for customers. The Chairman of USLines had a membership at the exclusive Baltusrol Club in Summit N.J. which had been the site of major tournaments. He graciously offered us his privileges. Now, not all "customers" are familiar with golfing etiquette and the country club environment. One of our representatives was a woman who rode the cart with the group. But when we went to the 19th hole for refreshment we found that the men's showers opened on to the lounge and our token female was barred from participation. We were appalled and embarrassed but we needn't have worried about a repetition as one of our guests was seen changing his shirt in the parking lot - (a huge NO NO) - a phone call was made the next morning - and we never returned to that plush masculine bastion.
tjs
Next - Why? Too kay?

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